Frequently asked questions about orders and deliveries and the COVID-19 virus

1. Can I place an order? Will deliver the package?

Yes, the activities continue today. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item and at checkout. Do not use delivery addresses for buildings that may be closed due to current regulations (for example, schools).

We are working with our sales partners to temporarily prioritize household essentials, medical supplies, and other high-demand products arriving at our fulfillment centers so that we can receive, restock and ship these products to customers more quickly. Our teams are working to ensure the availability of these products and continue to provide additional capacity to deliver customer orders. We continue to ship all available selection in our inventory, but some products may take longer to ship currently.

2. What is the status of my order and delivery? Can I change the address in my order?

You can track your order and deliveries from Your orders on or the Mobile Shopping application. You can change the delivery address for an order until it is shipped. Once your order has been shipped, you can find tracking information in your order details. If an order includes multiple items, each item can have separate delivery dates and tracking information. You can also sign up to be notified about your order here.

3. Why do some express delivery items take longer to ship?

As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers and at the same time help ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party vendor processes to prioritize warehousing and delivery of items that are a higher priority. for our customers. This has resulted in some of our delivery promises being longer than usual. We are also hiring over 100,000 positions in the US so that we can provide this vital service to people everywhere, especially those, like the elderly, who are most vulnerable.

4. Is it safe to receive orders?

For guidance on coronavirus, see the World Health Organization website.

5. Do you have any fast delivery availability?

We are experiencing an increase in demand for express shipping and now is working hard to increase the availability of express shipping. but for now it is not possible, but we are working hard.

6. Is it possible to reduce contact with drivers when they deliver my orders?

Yes. delivery partners have been encouraged to reduce contact with customers by placing packages at the customer's door and taking a step back. If an ID verification is required, it is now done remotely.

7. How can I help people affected by COVID-19?

Some of the ways you can help include donations to Feeding America, the American Red Cross, and Save the Children. Or make a donation to Feeding America COVID-19 Response