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GuzalcDidi - the alternative to EBay and Amazon
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FREQUENT QUESTIONS

FREQUENT QUESTIONS

How do I communicate with them by phone?

You can call us at (849) 655-7464 from 9:00 a.m. at 6:00 p.m. from Monday to Friday; And we will be happy to help you. You can also write us in the https://guzalcdidi.com/pages/contactanos section of our online store and we will respond as soon as possible.

Guzalcdidi related emails come to me as: (spam or spam), how can I do so they don't get to that mailbox?
Normally, in most Hotmail, Yahoo, Gmail accounts, by placing at the top of the email, right click and choose the one that is not spam, mail or spam).

I forgot my password, how can I get a new password?

Registration and authentication

On the home page of our GuzalcDidi online store, click on the link https://guzalcdidi.com/account/login, enter your email address and click send. In your account associated with this email, you will receive an email requesting a password change. Click on the link to change the password and this will direct you to the screen where you must assign your new password.

How do you manage to keep prices so low?

For sacrificing shipping time. Items are shipped directly from the manufacturers, which means that it takes 2 to 3 weeks, but saves a ton of logistics costs (mass shipping costs to the US, tariffs, storage costs, shipping fees, etc.). product delivery, UPS / USPS costs) No kidding: all of those things can turn a $ 40 product into a $ 100 product quite quickly. By giving up shipping time, we are saving you a ton of money.

Can I have a tracking number?

Yes, of course, once all the information is available on our system, we will send your tracking number immediately if we did not, just send us an email to: guzalcdidi@gmail.com and we will send your tracking number immediately.

Hey, where is the other thing I asked for?

Our products are manufactured by different manufacturers, if you request some different items, they can arrive separately, so don't be afraid if you open the package and an item is missing.

Is my payment information safe?

We are proud to receive payments through PayPal, and Paypal or Bluesnap handle your payments. Either way, we do not store your credit card information. Never.

What if there is a problem with my product?

Let us know as soon as possible and we will send you a new one or your money back. No more questions. We know what it feels like to overlook after waiting patiently for centuries (and, unfortunately, when enough orders are sent, it is not frequent, but it happens), so we will do everything in our power to do it correctly.

You have more questions? Feel free to contact us at: guzalcdidi@gmail.com

FAQ

Q: How do I check the status of my order?

A: When placing your order, wait up to 3 business days for your order to be processed. Our dispatch stores pack your ordered items and send packages as soon as possible. Once you have submitted your order, you will receive a tracking number of your order. You can also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find an update on our Order Status page after 5 business days, contact us immediately and we will do our best to investigate.

Q: How long does the shipment take?

A: Our warehouses are located throughout the world. For national orders in the United States, it will normally take 14 to 21 business days. For international orders, wait up to 30 days.

Q: Do you ship internationally?

A) Yes! We ship to everyone to ensure that each customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information and use it only once when you buy your product. Then, your credit card information will be deleted.

Q: How do I place an order on your website?

A: Simply search for the product you want and click on the 'Add to cart' button. Complete your shipping and billing information and we will send your order as soon as possible!

Q: Does Guzalcdidi offer a quality guarantee for all products sold?

A: Absolutely! If you do not like the product or find damage to the product, contact us immediately. We do our best to guarantee your best shopping experience. Just contact us and we will solve it!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund of your order if you do not like the product. Simply visit our refund policy page for full details. If you have any additional questions that have not been addressed in our Frequently Asked Questions. Contact us at guzalcdidi@gmail.com and we will respond as soon as possible.