FAQs about Orders and Deliveries and the COVID-19 virus

GuzalcDidi.com's operations continue but delivery times may be longer than usual

1. Can I place an order? Will GuzalDidi.com deliver the package?

Yes, GuzalcDidi's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

We're working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.

2. What's the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from Your Orders on Guzalcdidi.com or the Guzaldidi Mobile Shopping app. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.

3. Why are some, Fast delivery items taking longer to ship?

As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. We're also hiring over 100,000 positions across the U.S. to enable us to provide this vital service to people everywhere, especially to those, like the elderly, who are most vulnerable.

4. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

5. Do you have any Fast delivery availability?

We're experiencing an increase in demand for Fast shipping and now GuzalcDidi are working hard to increase fast delivery availability. but for now, it's not possible, but we are working hard.

6. Is it possible to reduce contact with drivers when they deliver my orders?

Yes. GuzalcDidi's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.

7. How can I help those impacted by COVID-19?

Some of the ways you can help include donating to Feeding America, the American Red Cross, and Save the Children. Or, make a donation to Feeding America COVID-19 Response